I usually bring the car in -- not my husband, so I especially appreciate that they don't "condescend" or upsell. While they do indicate if something is due/worn out, I never feel pressured for additional products or services. And they explain cost-benefit of doing stuff vs. waiting. I've never had any problems scheduling service -- but I would not expect next-day service. Plan to wait a week or more as they have lots of faithful clients. There's a nice, comfortable, clean waiting room with snacks (popcorn or cookies), hot beverages, wifi and an adorable, big, black lab. (I just wish they didn't use styrofoam cups, but that's another story). Quick, reliable, honest professionals with good customer service at a locally-owned family business -- you could do far worse when it comes to car repairs.